NETWORK FAILURE CAUSING DELAYS AND AFFECTING HARVESTING FARMERS AT THE NHIS OFFICE IN TUMU.

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Farmers in the Sissala area fear their farm produce harvest may suffer undue delay as they have to spend man hours, days and weeks having to renew their health insurance cards in Tumu apart from overburdening their family members in Tumu.

This has been attributed to inadequate staffing in the Tumu office and this officials is contributing negatively to their challenges.

Some residents who spoke to Radford News explained its very difficult for them to renew their insurance cards in order to help them access health delivery due to persistent network failure.

Some further disclosed that, they have stayed in Tumu for four to five days but it’s still tedious for them to get their cards renewed. “This is hampering our farm work as well as our business activities, because we have a lot of things to do back home but just that it is risky to leave without insurance card that`s why we are here suffering like this, even some people are not well so they came to renew their insurance cards so that they can just proceed to hospital but look at how the situation is, oh is not easy ooo”, a resident cried.

However, the Manager of the Sissala East Municipal Health Insurance Authority Mr. Suleiman Bukari in an interview with Radford News explained that, initially they had problems with network which was nationwide so is this reason that has actually slowed their work initially but that has since been improved. He added that, now the network is working correctly from yesterday it has been restored so we don’t have any challenge with the network again but just that we are a bit constraint with inadequate human resource particularly in terms of data entering clerks so this is still the issue slowing the job but we have written letters to get personnel going forward in order to fast track the process, Mr. Bukari said.

RADFORDFM

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